Contact Details for Bead Flowers
You can contact Katie via email at beadflowers@btinternet.com
The phone number to use is +44(0)7740 706484
We are based in Buckinghamshire, UK
Frequently Asked Questions
The terms and conditions tell you all you need to know before making a purchase from this website. However, I just wanted to answer some of the questions that customers frequently ask.
Copyright
All the products on this website are protected under UK Copyright Law. For you, as a customer, this means you are very welcome to use them for your private enjoyment. I am also very happy for you to sell finished beadwork that you have made using my kits or pattern instructions.
If you would like to teach any of my designs, then please contact me. I will usually be happy to give permission for this, but you will need to pay a small license fee. This can be recouped by you in the price you charge for your class.
How are patterns sent out?
By default, all free tutorials will automatically download. So, when you have placed your order, you will be sent an email with the download instructions. If you have not received this email within 24 hours, please check your spam folder first of all. Then contact me to let me know and I will sort out the problem. This very rarely happens, but occasionally technology thinks it knows best and doesn’t do what we expect!
Currently, all paid patterns will be manually emailed to you. I normally do this within 24 hours – often much sooner. If for any reason there is going to be a delay, I will post an announcement on the website. So, if you have placed an order and not received your pattern within 48 hours, please first check your spam folder, then contact me.
If you want me to print out and post a pattern to you, I will be happy to arrange this.
How are Kits and Books sent out?
I aim to ship these within 1 working day. Please check the terms and conditions for the full shipping information and also details about returns and refunds.
What if I live outside the UK?
A huge number of my customers live outside the UK (thank you for supporting me!). This does not affect your purchase in any way. The prices on my website are displayed in £ sterling. So, if you want to find out the equivalent value in your local currency, this link can help. Please bear in mind, it is a guide only. The link will take you to a website that monitors real-time exchange rates. However, your credit card provider will have a set standard rate, which may vary from the real-time rate.
Any other questions?
If you have any other questions, please contact me. I may add more to this page if more general questions arise. But I am always very happy to help and keen to share my passion for beading. So, thank you for visiting.
