Terms and Conditions

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By completing a purchase on this website you agree to the following terms and conditions:

The placing of an order by a client and the acceptance of that order by Bead Flowers brings into being a contract on the terms and conditions detailed in the following paragraphs.

The terms ‘we’, ’us’ and ’our’ shall refer in all instances to the company Bead Flowers and all its employees. The terms ‘you’, ’your’, ’customer’ and ’client’ shall refer in all instances to any person or persons who make a purchase from Bead Flowers.

General Terms and Conditions

Every effort has been made to ensure that all the information on any downloaded or physical patterns, kits or tutorials (whether free or paid for) is accurate. However, due to differing conditions, tools and individual skills, Katie Dean cannot be held responsible for any injuries, losses and other damages that may result from information contained in those patterns.

It is the responsibility of the customer to ensure that any beaded objects (both patterns, kits and completed beadwork) resembling food or other edible items are kept away from small children, pets or any other vulnerable person who may be tempted to eat them. These items are not edible and may present a choking hazard. Katie Dean cannot be held responsible for any injuries resulting from the attempted consumption of beaded items.

Bead Flowers reserves the right to alter the prices of any of our goods at any time without prior notice.

Bead Flowers will always inform you via email if there is a problem with your order.

In some cases, items that are out of stock can be placed on back order. The item will be sent to you as soon as more stock is available. If you need it by a specific date, please email us to discuss this.

Patterns

Free patterns should download automatically – you will be sent an email with the download link. Paid patterns will be emailed to you manually. We aim to send out all patterns within 24 hours of the order being placed. Please make sure you check your Spam folder as sometimes the emails from us can end up there. If you have not received your pattern within 24 hours of ordering, email us to let us know.

Copyright on Patterns

Patterns are all original designs by Katie Dean. As such, they are subject to copyright law. The patterns are intended for individual use. You may sell finished items that you have made using these patterns, but you must credit Katie Dean as the designer. You may not make copies of the patterns to give to friends, share online, or sell through any other channel. If you wish to teach a class using one of Katie Dean’s patterns, please contact her to get her written permission and arrange for a teaching license. If you have any other questions about copyright, please contact Katie. We thank you for respecting these copyright laws.

Books and Kits

We aim to mail beads, books and kits to you within 2 working days of your order being placed. Please see below for shipping timescales, as they will vary according to your place of residence. If there is a problem with your order, we will email you within the first 24 hours. You should receive automatic emails as your order is processed and then completed. So, please check your spam folder if these have not arrived. If you have a question, always feel free to email or phone.

The instructions contained within the books and kits sold here are all subject to the same copyright laws as the beading patterns. So please check those terms and conditions above.

Payment

All orders will be processed using the PayPal secure server. For more information about PayPal, please visit their website at www.paypal.com. We ask that any order placed is paid for using only one PayPal account. Bead Flowers retains the right to refuse to accept payment at any time.

When purchasing goods from this website you are also bound by the terms and conditions set out by PayPal. Bead Flowers will not be held responsible for any financial loss or fraud that you may suffer as a result of using the PayPal service. Please take up complaints of this nature with PayPal.

If you live in the UK and wish to pay by cheque in GBP, we are happy to arrange this — simply email us with details of your order and we will arrange the rest. NB if Bead Flowers incurs any bank charges as a result of cheques not being cleared, these will be passed on to you.

Refunds

We regret that we cannot issue refunds on goods with which you are dissatisfied. If you are not entirely satisfied with your purchase, we will be happy to exchange it for another item of equal value or a credit note, provided it is returned to Bead Flowers in perfect condition within 14 days of receipt. Regrettably, no refund can be made once a pattern has been downloaded or emailed to you as there is no means of proving return of goods.

No credit note or substitute goods will be issued until the original product, in perfect condition, has been received by Bead Flowers.

Credit notes have no expiry date and may be used in full or part payment for future purchases.

No recompense whatsoever shall be made by Bead Flowers for credit notes that are lost or stolen.

However, you may cancel an order, and receive a refund, at any time before that order has been shipped. You will receive an automated email to state when the order has shipped.

All dealings made via this website or via email with Katie Dean, (trading as Bead Flowers) are subject to UK legislation. All goods, whether physical or virtual, are subject to copyright laws. So, please ensure that you understand the copyright stipulations outlined above, before you make your purchase.

Shipping and Handling

Bead Flowers accepts no responsibility for goods that are lost or damaged in the post. Any damage resulting from transit should be taken up with the carrier. UK orders should take 1-2 days to arrive, but international orders may take up to 14 days, depending on the destination. We do ensure we have proof of postage for all items shipped and will be happy to assist you in any disputes with the carrier.

We will ship internationally, but we regret that we can only serve those countries in which PayPal is supported. For a complete list, please visit www.paypal.com

Bead Flowers uses Royal Mail to ship all physical items. So, you will see you have the choice of service. If you are a UK customer, you can choose between first and second class. Furthermore, you can decide whether you want to have the item(s) sent via ‘signed for’ mail. If you live outside the UK, you can have the item shipped standard air mail. Alternatively, you could choose the tracked and signed method.

If you wish to take out additional insurance on items, we will be happy to arrange that. Please get in touch for more details.